Complaints process
At Najmaa, we are committed to handling all complaints promptly, fairly and with care. If you’re unhappy with any aspect of our service, please contact us:
Email: complaints@
Phone: 1300 625 622
Mail: Najmaa Complaints, PO Box 1290, Chatswood NSW 2057
We will acknowledge your complaint within 24 hours (or as soon as practicable) and aim to resolve it as quickly as possible.
Internal Review
If we cannot resolve your complaint immediately, it will be referred to our Compliance Officer for internal review. You will receive updates and a written response within 30 calendar days. If you need help lodging a complaint, please let us know.
External Review
If you are not satisfied with our response, or if 30 days have passed without resolution, you may contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service.
Website: www
Email: info@
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001